CONTACT

FAQ’s

 FAQs

Shipping

  • We are so proud to offer our art collectors international shipping. You can place an order with us from wherever you live across the world and we will deliver your fine art prints or original paintings straight to your door.

  • US

    Less than $40.00 = $5.90

    Between $40.00 through $99.99 = $7.90

    $100 or more = FREE

    INTERNATIONAL

    Less than $40.00 = $12.90

    Between $40.00 through $99.99 = $17.90

    $100 or more = FREE

  • Although we make every attempt to process and send art out as soon as orders come in, we can not control the transit times of the mail carrier, including temporary interruptions due to inclement weather. We will make every possible contact to ensure the package arrives to you. And if it is lost in the mail we will file a claim through the mail carrier’s website.

    Processing Times

    Fine Art prints can take up to 3-5 business days (sent out bi-weekly)

    Originals can take 2-4 weeks

    Transit Times

    US = 4-14 Days

    INTERNATIONAL = 4-17 Days

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • When ordering an original artwork you will receive a confirmation email of when your item will be shipped out and the tracking number.

  • Your order confirmation and invoice are delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your promo/spam folder. If you still have not found it, please send us an email to orders@jenniferguajardoart.com and we will resend your order confirmation to the same name and email address on file.

Returns

  • Fine Art Prints- Unfortunately we do not accept returns or exchanges due to the made-to-order basis of our Fine Art Prints.

    Originals- Due to the high value associated with original paintings, all sales of these items are considered final, and returns are not accepted.

  • If your item arrived in a damaged condition, please reach out to us within 24 hours of receiving your package so that we can promptly coordinate a replacement.

    We will require photographic documentation of the following:

    The external packaging before opening

    The shipping label on the packaging

    The damage to the artwork or frame

  • Fine Art Prints - Due to the made-to-order nature of our fine art prints, we maintain a strict 1-hour window for cancellations or exchanges. You must reach out to us within 1 hour of your purchase to request any changes to your order or to initiate a cancellation. After this timeframe, we cannot guarantee our ability to cancel or exchange your order. Contact us at orders@jenniferguajardoart.com

    Original Artwork - All original art sales are final and therefore can not be canceled or exchanged.

Payments

  • We accept all major credit cards through payment processors Stripe and Paypal: Visa, Mastercard, AMEX, Discover, Apple Pay, Afterpay

  • Jennifer Guajardo Fine Art is not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

  • At this time the currency is set to US dollars in our store.

Artwork

  • All fine art prints look great framed based on each individual’s taste.

    All original artwork can be framed but is not required.

  • All fine art prints arrive in a clear bag until ready to hang.

    All original art is wired and ready to hang.

  • To maintain the authenticity and value of artworks that appreciate over time, only original pieces and limited editions are accompanied by a certificate of authenticity. Giclée fine art prints, however, are not provided with a certificate of authenticity.

  • Fine art prints are not signed by hand, the original signature will be reproduced as part of the print. The tradition of hand-signing will exclusively continue for limited editions and original artworks, ensuring the preservation of their authenticity and value as they appreciate over time and safeguarding collectors' investments.

  • Handling fine art prints with care & clean hands

    • Display in rooms free of moisture

    • Frame under glass or acrylic to provide the best protection from UV light

    • Non-reflective glass is recommended

    Handling original art with care & clean hands

    • Display in rooms free of moisture

    • If choosing to frame: Use of a floater frame allows visual texture to be prominent

    • Avoid direct sunight

    • Dust with a microfiber cloth, do not add any liquids to cloth

  • Unfortunately at this moment in time, we are unable to take commissioned artwork. if you would like to be the first to hear updates and news on future commission spaces please sign up for our newsletter.

  • You can find the size and material information on the page where ou purchase the fine art print or original art.

Collaborations/Partnerships

  • One Tree Planted is a 501(c)(3) nonprofit that is dedicated to global reforestation. They plant trees to restore nature and biodiversity. They also raise awareness about the importance of trees, offer businesses like ours a simple sustainability solution, and motivate younger generations to do something positive for the environment.

  • Jennifer Guajardo Fine Art is a proud business partner of One Tree Planted 501(c)(3) nonprofit organization.

    Whenever you purchase any art piece from me, I plant a tree to give back to the environment, create a cleaner atmosphere, protect biodiversity, and help reforestation efforts worldwide.

  • We open brand collaborations and would be excited to hear more. Please email the studio at info@jasminemarshallart.co.uk.